Privacy Policy
Your privacy is important to us. This policy explains how PROTECH BPO SERVICES collects, uses, and safeguards your information.
1. Introduction
PROTECH BPO SERVICES PVT LTD ("we," "our," or "us") is an authorized dealer for TV and internet services operating nationwide — from India to the USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or use our services.
By using our website or providing your information to us, you consent to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect only the information necessary to help you find and activate TV and internet services. This may include:
- Personal Identification InformationYour full name, phone number, email address, and service address — collected when you fill out our contact form, request a quote, or check service availability.
- Service Interest InformationYour preferences regarding TV packages, internet speeds, bundle options, and any specific requirements you share with us.
- Communication RecordsRecords of your inquiries, calls, emails, and messages with our support team so we can provide consistent service.
- Website Usage InformationBasic analytics such as pages visited, time on site, and browser type — collected through standard cookies and analytics tools to improve our website experience.
3. How We Use Your Information
We use the information we collect exclusively to provide and improve our TV and internet dealership services:
- Checking service availability at your address with our partner providers.
- Matching you with the best TV and internet plans based on your preferences and budget.
- Contacting you with quotes, plan recommendations, and activation assistance.
- Scheduling installation appointments and following up after activation.
- Providing customer support and responding to your inquiries.
- Improving our website and service offerings based on usage patterns.
4. Data Sharing — We Do NOT Share Your Data
PROTECH BPO SERVICES does NOT sell, rent, trade, lease, or otherwise share your personal information with any third party for any purpose — ever.
No Selling of Data
We never sell your personal information to advertisers, data brokers, marketing companies, or any other entity.
No Sharing with Third Parties
We do not share your name, phone number, email, address, or service preferences with anyone outside of PROTECH BPO SERVICES.
No Unauthorized Access
Your information is accessible only to authorized PROTECH BPO SERVICES staff who need it to assist you with TV and internet services.
No Automated Profiling
We do not use your data for automated decision-making, profiling, or any purpose beyond providing the services you requested.
The only exception is when we are required by law to disclose information — for example, in response to a valid court order, subpoena, or government request. In such cases, we will notify you unless prohibited by law.
5. How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure, encrypted connections (SSL/TLS) for all data transmitted through our website.
- Access controls limiting data access to authorized personnel only.
- Regular review of our data collection, storage, and processing practices.
- Secure storage of form submissions with industry-standard protection.
6. Cookies
Our website may use essential cookies and basic analytics cookies to ensure proper functionality and to understand how visitors use our site. These cookies do not track you across other websites or build advertising profiles. You can disable cookies in your browser settings, though some features of our website may not function as intended.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any inaccurate or incomplete information.
- Request that we delete your personal information from our records.
- Withdraw your consent for us to contact you at any time.
- Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
PROTECH BPO SERVICES PVT LTD
Email: sayedsoyeb4494@gmail.com
Phone: 88797 24794
Serving Nationwide — India to USA